Returns & Exchanges
At Freshcon India, we strive to deliver the highest quality food products; however, due to the perishable nature of our goods, returns are only accepted for items that are damaged or incorrect upon delivery. Please inspect your order immediately upon receipt to ensure complete satisfaction.
Report Issue
Contact our customer support team within 24 hours of delivery via email or phone, providing your order number and clear photographs of the damaged or incorrect items.
Verification
Our quality assurance team will review your claim and the provided evidence to verify the defect or error in the shipment.
Approval & Pickup
Once approved, we will arrange for a reverse pickup of the original product at no additional cost to you, ensuring it is in its original packaging.
Resolution
Upon receiving the returned item, we will process a full refund to your original payment method or dispatch a fresh replacement as per your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing